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Below are some of the commonly asked questions of our customers. Perhaps these will answer questions you may have as we move through the process of ascertaining your needs and estimating the costs of your project. Feel free to ask any questions of us and we will answer to the best of our ability.
Q. What stain colors are available?
Q. Can you match my existing floor color?
Q. How much dust should I expect?
Q. Does Rivershores tear out the existing floor or can I do it?
Q. Do I have to be on site when you are working?
Q. How many days do I need to stay off the floor? How about furniture and rugs?
Q. Do you cover vents or should I?
Q. Who is responsible for the water and gas line hook-ups?
Q. Who resets the toilets?
Q. Who is responsible for moving the appliances?
Q. Where should I store the flooring product prior to installation and how long does it take to acclimate?
Q. What does “acclimate” mean?
Q. Do I need to have a humidifier running?
Q. Will noise be an issue during this installation?
We had a great experience with Rivershores! The team was timely, professional, and left everything clean and we are very happy with results. We would definitely recommend Rivershores to our friends!
— Elizabeth, Holland
Our experience was great. We loved the help we received in making a decision and the fact that they brought samples out to our house in Caledonia. The installer was super friendly and made sure we were clear on everything before he got started. Everything was done in a timely fashion too! We're very happy with our floors!
— Stacy, Caledonia
Rivershores did a great job repairing my floor. The young man, Zach, was very personable and fussy with his work which is what I like to see happen. The work was done in a timely manner as well. There are no negatives to report with any phase of the project. Thank you for your work on my floor and I would refer you to anyone who is in the market for new flooring.
— Janice, Holland
This was the third project Rivershores has completed for us. The reason I use you is because the men do beautiful work, the house is left perfectly clean, the scheduling is clear, and the staff is always pleasant. Thanks for all of that.
— Judy, Grand Rapids
You guys did a great job! Our floors look great and the dustless sanding was amazing. I loved not having to clean the entire house from sanding dust. Everyone I worked with was helpful and I'd be happy to give anyone a recommendation for you. Thanks to all of you!
— Bea, Grand Rapids
Thanks for the follow-up. The floors are gorgeous and they crew did an awesome job. Thanks so much for the wonderful customer service. I received a call every night regarding the progress and what to expect. I would highly recommend your company and hope to do business with you again :) Thanks again.
— Debra, Comstock Park
We are SO pleased with the quality of your work! Your team sanded and varnished our 30 year old wood floors and they look amazing! Everyone has been wonderful to work with...very knowledgeable, flexible and professional. The guys show up on schedule and I just cannot tell you enough how much we appreciate everything you have done. Thank you so much!
— Kim, Greenville
We are very happy with our experience with Rivershores. The flooring is beautiful, installation went very smooth and the installers did a good job, and the entire process was problem free. Overall a great outcome and a great company.
— Stephanie, Grand Rapids
Everything was great! Both the person doing the sanding and the person doing the finishing were fantastic people. Floors look great and will definitely use you guys again.
— Matt, Grand Rapids
We were very happy with the entire process. Josh and his team were respectful, friendly, on time and cleaned up their mess before they left. We love the floor and the quality of the installation. We have already highly recommended Rivershores to several people.
— Holly, Rockford
To begin, the quality of the work and the final finish is fantastic. We could not be more pleased with the results. In addition, the gentlemen doing the work, Brandon, Rafael, Tony and Bob were very pleasant to work with, very knowledgeable, and quality conscious. They would always tell us the various steps, what to expect, and were very clean with their equipment and in picking up. The overall experience was very good. Actually, the final result is better than the original finish!! Thank you and your employees for a very satisfying experience.
— Ken & Dianne, Grand Rapids
I have been back and forth out of state for work. Which is my first point of response about working with Rivershores. Despite my inconsistency and the natural complications of water damage repair, your company gave me confidence from day one, and provided reliable, flexible service throughout the project. I had to run through multiple options for sourcing material, delivery and scheduling, and the office staff and installation crew were very cooperative. Once on site, the installers did everything they could to complete the job to my satisfaction, including discussing finer points of preference and sending me photos of the finished project. It was great coming home to a beautiful floor. Well done.
— Kurt, Rockford
I definitely enjoyed the experience. I didn’t feel like I had to fend off a hard sell. When we decided to go with you, getting the job scheduled the way we wanted it scheduled was easy. The people who showed up to put our floor in were very professional and did a great job. The whole experience was very pleasant. Over the next year or so, we’d like to explore updating our kitchen. I understand you can help with that as well. We’d love to talk to someone from your place about our kitchen.
— Pam, Grand Rapids
Our experience was next to perfect with your team. The techs were more than respectful and professional while meeting them the first day. The crew went above and beyond cutting zero corners in fact stained and fixed our wood vent covers without asking. Overall the floors look great and the Rivershores exceeded our expectations.
— Justin, East Grand Rapids
The floors look amazing!! They guys did a great job, very professional, we are very happy and pleased with how the finished product turned out. It was beyond our expectations!!!
— Julie, Hudsonville